Operator Information and Licensing Details
MidasLuck Casino is operated by NovaForge Ltd. (hereinafter referred to as “the Operator,” “we,” or “us”), a company duly incorporated and registered under the laws of the Union of Comoros, operating the online gambling platform accessible at midas-luck-casino-nz.com. This page sets out the full legal and regulatory basis upon which MidasLuck Casino provides its services, and is intended to assist players in understanding the governance, compliance obligations, and player protections applicable to their use of the Platform.
Gaming Licence
The Operator holds a valid online gaming licence issued by the Anjouan Online Gaming Commission (Government of Anjouan, Union of Comoros), acting as the competent regulatory authority for the purposes of the Operator’s activities.
- Licence Number: ALSI-152406028-FI2
- Licence Type: Online Gaming Licence (B2C), covering casino games, live dealer games, and associated interactive gaming products
- Issuing Authority: Anjouan Online Gaming Commission, Union of Comoros
- Licence Holder: NovaForge Ltd.
The licence number is displayed in the footer of the Platform and may be independently verified through the Anjouan Online Gaming Commission. Players are encouraged to check the validity of the licence prior to registering an account.
Jurisdiction and Territory of Service
MidasLuck Casino provides its services to eligible players located in New Zealand and other permitted territories, subject to applicable local laws and the restrictions set out in the Operator’s Terms and Conditions. The Platform is operated from outside New Zealand. Under New Zealand law, individuals are not prohibited from accessing and using offshore online gambling services for personal, non-commercial purposes.
The Operator does not represent that its services are lawful in all jurisdictions outside New Zealand, and players residing in jurisdictions where online gambling is prohibited or restricted by local legislation are advised to seek independent legal advice before accessing the Platform.
Age Restriction Policy
Access to MidasLuck Casino and participation in any real-money gambling activity is strictly restricted to persons who are 18 years of age or older. The Operator does not knowingly permit persons under the age of 18 to register accounts or engage in any gambling activity on the Platform.
As part of its Know Your Customer (KYC) procedures, the Operator verifies the age and identity of all registered players prior to processing withdrawal requests and, where required, upon registration or deposit. Players who are found to be under the age of 18 will have their accounts immediately suspended, all funds will be handled in accordance with applicable regulatory requirements, and the matter may be referred to the relevant authorities.
The Operator recommends that parents and guardians make use of parental control software to prevent minors from accessing online gambling content. Further guidance on parental controls is available from independent organisations such as Net Nanny and Cybersitter.
Anti-Money Laundering and Know Your Customer Policy
General Compliance Framework
The Operator maintains a comprehensive Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) compliance programme consistent with the requirements imposed by the Anjouan Online Gaming Commission and international AML/CTF standards, including those published by the Financial Action Task Force (FATF).
Know Your Customer Procedures
All players are required to complete identity verification before withdrawals are processed. Verification may also be triggered at earlier stages of the customer relationship, including upon registration or at the time of deposit, in accordance with the Operator’s risk-based approach. The following documentation may be required:
- Government-issued photo identification (passport, driver’s licence, or national identity card)
- Proof of current residential address dated within the previous three months (utility bill, bank statement, or equivalent official document)
- Proof of payment method ownership where required by the nature of the transaction
- Source of funds documentation in circumstances where the Operator determines that enhanced due diligence is warranted
The Operator reserves the right to request additional documentation at any stage of the customer relationship where it determines that further verification is necessary to satisfy its regulatory obligations. Failure to provide the requested documentation within a reasonable timeframe may result in the suspension or closure of an account and the withholding of pending transactions pending resolution.
Monitoring and Reporting
The Operator continuously monitors transactional activity across all accounts. Unusual or suspicious transactions are flagged for review by the Operator’s compliance team. Where the Operator has reasonable grounds to suspect that a transaction may be connected to money laundering, terrorist financing, or other financial crime, it will file a report with the relevant authority and may suspend the account and associated transactions pending the outcome of its investigation. Players are advised that the Operator is prohibited by law from disclosing the fact that such a report has been made.
Data Protection and Privacy
The Operator collects, processes, stores, and transfers personal data in accordance with its Privacy Policy, which is published on the Platform. The Operator applies technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction.
Personal data collected through the Platform is used for the following purposes:
- Account registration and identity verification
- Processing of financial transactions
- Fulfilment of regulatory and legal obligations, including AML/KYC compliance
- Detection and prevention of fraud, collusion, and prohibited activity
- Improvement of Platform services and customer experience, subject to applicable consent requirements
- Communication with registered players in relation to their accounts and Platform services
The Operator does not sell personal data to third parties for commercial purposes. Personal data may be disclosed to third parties where required by law, by a competent regulatory or law enforcement authority, or where necessary for the performance of services integral to the operation of the Platform, such as payment processing and identity verification. Any third-party processors engaged by the Operator are bound by appropriate data processing agreements.
Players who wish to exercise their rights with respect to their personal data, including the right to access, rectify, or request the deletion of personal data held by the Operator, are invited to submit a written request to the Operator’s support team via the contact details set out on the Platform.
Responsible Gambling
Commitment to Player Wellbeing
The Operator is committed to promoting responsible gambling and to minimising the potential for harm associated with gambling activity. The Operator recognises that, for a minority of players, gambling may become problematic, and maintains a range of tools and resources designed to support player wellbeing and to facilitate early intervention where required.
Player Tools
Registered players may access the following responsible gambling tools through their account settings:
- Deposit Limits: Players may set daily, weekly, or monthly limits on the total amount deposited into their account. Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a cooling-off period.
- Loss Limits: Players may set a cap on the total net losses incurred over a specified period.
- Session Time Limits: Players may restrict the duration of individual gambling sessions.
- Reality Check Notifications: Players may elect to receive periodic on-screen notifications reminding them of the duration of their current session.
- Cooling-Off Period: Players may elect to take a temporary break from gambling for a specified period, during which account access is restricted.
- Self-Exclusion: Players who wish to permanently exclude themselves from the Platform may submit a self-exclusion request to the Operator’s support team. Upon activation, self-exclusion is applied immediately and the Operator will take reasonable steps to prevent re-registration during the exclusion period. Players seeking to self-exclude from multiple operators are encouraged to contact relevant problem gambling support services in their jurisdiction.
Support Resources
Players who believe that their gambling may be causing harm, or who are concerned about the gambling behaviour of someone they know, are encouraged to seek assistance from the following organisations:
- Problem Gambling Foundation of New Zealand: Free, confidential helpline and counselling services for New Zealand residents. Helpline: 0800 664 262
- Gambling Helpline New Zealand: 0800 654 655 (available 24 hours a day, seven days a week)
- Gamblers Anonymous New Zealand: www.gaanz.org.nz
Game Fairness and Independent Testing
All casino games made available through the Platform utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are random, unbiased, and not subject to manipulation. Games are supplied by licensed and reputable third-party software providers who are themselves subject to independent testing and regulatory oversight within their respective licensing jurisdictions.
Players may access Return to Player (RTP) percentages for individual games through the game information panels available within the Platform’s game lobby. The stated RTP figures reflect the theoretical long-term return over a statistically significant number of game rounds and do not constitute a guarantee of individual results in any given session.
Dispute Resolution
Internal Complaints Procedure
The Operator maintains a formal internal complaints procedure. Players who have a complaint or dispute arising from their use of the Platform are requested to submit their complaint in the first instance to the Operator’s customer support team, either via live chat or by email to support@midas-luck-casino-nz.com. Players should provide full details of the nature of the complaint, including relevant account information, transaction references, and any supporting documentation.
The Operator will acknowledge receipt of the complaint and endeavour to provide a substantive response within a reasonable timeframe. Complex complaints may require additional time for investigation, and the Operator will keep the complainant informed of the progress of the review.
Escalation
If a complaint is not resolved to the player’s satisfaction through the internal complaints procedure, the player may request escalation to a senior compliance officer within the Operator’s organisation. Players may also submit their complaint to the Anjouan Online Gaming Commission or to an independent alternative dispute resolution (ADR) body recognised by the Operator’s licensing authority.
Nothing in this dispute resolution procedure limits the statutory or common law rights available to players under applicable New Zealand law, including any rights available under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply to the relevant circumstances.
Contact Details
For any queries relating to the Operator’s licensing status, compliance obligations, or the information set out on this page, players may contact the Operator through the following channels:
- Email: support@midas-luck-casino-nz.com
- Phone (New Zealand): +64 9 974 3821
- Live Chat: Available 24 hours a day, seven days a week via the Platform
This page was last reviewed and updated in April 2026. The Operator reserves the right to amend the information contained on this page in order to reflect changes in applicable regulatory requirements or the Operator’s operational circumstances. Players are advised to review this page periodically.