Privacy Policy

About This Privacy Policy

MidasLuck Casino takes the privacy of its players seriously. This Privacy Policy explains what personal information we collect from users who access our website at https://midas-luck-casino-nz.com/, why we collect it, how we use and protect it, and what rights you have in relation to it.

This policy applies to all players based in New Zealand and reflects our obligations under the Privacy Act 2020 (NZ), the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and other applicable legislation. By registering an account or continuing to use MidasLuck Casino, you acknowledge that you have read and understood this policy.

If you do not agree with any part of this policy, please discontinue use of the platform and contact us so we can address your concerns.

Who We Are

MidasLuck Casino is operated by MidasLuck Casino Online New Zealand. Our registered contact address is Level 12, Vero Centre, 48 Shortland Street, Auckland 1010, New Zealand. We hold gaming licence number ALSI-152406028-FI2.

For all privacy-related queries, you can reach our team directly:

• Email: support@midas-luck-casino-nz.com
• Phone: +64 9 974 3821
• Address: Level 12, Vero Centre, 48 Shortland Street, Auckland 1010, New Zealand

What Personal Information We Collect

We only collect information that is necessary for a specific, lawful purpose. The types of personal information we may hold about you include the following:

Account and Identity Information

• Full legal name
• Date of birth
• Residential address
• Email address
• Phone number
• Username and encrypted password
• Gender (where voluntarily provided)

Verification and Compliance Documents

• Government-issued photo ID (passport, driver’s licence)
• Proof of address documents (utility bills, bank statements)
• Source of funds documentation where required under AML/CFT obligations

Financial Information

• Payment method details (card type, last four digits, expiry date)
• Cryptocurrency wallet addresses
• Transaction history including deposits and withdrawals
• Bonus usage and wagering activity

Technical and Usage Data

• IP address and approximate geographic location
• Device type, browser type, and operating system
• Session duration and pages visited
• Game history and playing patterns
• Cookie identifiers and tracking data (see our Cookie Policy for full details)

Communications

• Content of messages sent to our support team via email, phone, or contact form
• Records of live chat conversations
• Responses to surveys or feedback requests

How We Collect Your Information

We collect personal information through a number of channels:

• Directly from you when you register an account, complete verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically through your use of our website and mobile app, using cookies, web beacons, and similar tracking technologies.
• From third parties, including identity verification providers, payment processors, fraud detection services, and credit reference agencies where permitted by law.
• From publicly available sources where we are required to conduct due diligence checks under AML/CFT legislation.

Why We Use Your Personal Information

MidasLuck Casino uses personal information for specific, clearly defined purposes. We do not use your data beyond what is described below without first seeking your consent or having another lawful basis for doing so.

Account Administration and Service Delivery

We need your personal information to create and manage your account, process transactions, provide access to our games, and deliver the services you have requested. This forms the primary basis for processing your data.

Identity Verification and Age Checks

Under New Zealand law and our licensing conditions, we are required to verify the identity of all players and confirm that they are aged 18 or over. We do not permit minors to register or play at MidasLuck Casino under any circumstances.

Anti-Money Laundering and Countering Financing of Terrorism

The AML/CFT Act 2009 places obligations on gambling operators to conduct customer due diligence, monitor transactions, and report suspicious activity to the New Zealand Police Financial Intelligence Unit (FIU) where required. We may be legally prohibited from informing you if a report has been made.

Fraud Prevention and Security

We monitor account activity to detect and prevent fraudulent behaviour, bonus abuse, and other security threats. Where we identify suspicious conduct, we may suspend accounts and share relevant data with law enforcement agencies.

Responsible Gambling Obligations

We use your gaming history, session data, and account behaviour to identify signs of problem gambling and to apply any responsible gambling tools you have requested, such as deposit limits, cooling-off periods, or self-exclusion.

Compliance with Legal Obligations

Some data processing is required by law, including record-keeping obligations under the AML/CFT Act, tax reporting requirements, and cooperation with regulatory authorities or court orders.

Marketing and Promotions

Where you have provided consent, we may send you information about bonuses, new games, and promotional offers by email or other channels. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing message or by contacting us directly.

Service Improvement and Analytics

We use anonymised or aggregated data to understand how players use our platform, troubleshoot technical issues, and improve game performance and website functionality.

Legal Bases for Processing Personal Information

The Privacy Act 2020 requires that personal information is collected and used for a lawful purpose that is directly related to a function or activity of MidasLuck Casino. The specific grounds on which we rely include:

• Performance of a contract – processing necessary to deliver the services you signed up for
• Legal obligation – processing required under the AML/CFT Act, the Gambling Act 2003, or other applicable law
• Legitimate interests – fraud prevention, platform security, and customer support where these do not override your privacy interests
• Consent – for optional communications such as marketing emails, where you have explicitly opted in

Sharing Your Information with Third Parties

We do not sell personal information to third parties. We may share your data with external parties only in the circumstances described below, and only to the extent necessary for the relevant purpose.

Payment Processors and Financial Institutions

When you make a deposit or request a withdrawal, we share the minimum necessary information with our payment partners including Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency processors. These partners operate under their own privacy frameworks and are required to protect your data.

Identity Verification Providers

We use regulated third-party KYC providers to verify identity documents and conduct screening checks. These providers are contractually bound to use your data only for the purpose of completing verification on our behalf.

Regulatory and Law Enforcement Authorities

We may disclose personal information to the New Zealand Police, the Department of Internal Affairs, the Office of the Privacy Commissioner, or other competent authorities where we are required or permitted to do so by law.

Responsible Gambling Support Organisations

Where a player has self-excluded or enrolled in a third-party support programme such as Gambling Therapy, we may share limited information with that organisation solely for the purpose of administering the exclusion or providing support services.

Game Providers and Technology Partners

Our gaming catalogue includes titles from providers such as Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, and others. These suppliers may receive technical data related to game sessions in order to deliver their software. They do not receive your identity or financial information except where required for platform integration purposes.

Professional Advisers

We may share information with lawyers, auditors, or insurers where necessary and subject to obligations of confidentiality.

International Transfer of Personal Information

Some of our service providers and game platform partners operate outside New Zealand. Where personal information is transferred internationally, we take steps to ensure that the receiving party provides a comparable standard of protection to that required under the Privacy Act 2020, including through contractual arrangements or adequacy assessments.

If you have questions about the safeguards we apply to international transfers, you are welcome to contact us at support@midas-luck-casino-nz.com.

Cookies and Tracking Technologies

MidasLuck Casino uses cookies and similar technologies on our website and mobile app. Cookies help us recognise returning users, remember preferences, maintain session security, and analyse how our platform is used.

The types of cookies we use include:

• Strictly necessary cookies – essential for the website to function, such as session authentication
• Functional cookies – used to remember your language and display preferences
• Analytics cookies – used to understand how players navigate the site and where improvements can be made
• Marketing cookies – used to deliver relevant promotions and track the effectiveness of our campaigns

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For a full breakdown of the cookies we use, please refer to our Cookie Policy.

How Long We Keep Your Information

We do not hold personal information for longer than is necessary for the purpose for which it was collected, unless a longer retention period is required by law.

• Account and identity data – retained for the lifetime of your account and for a minimum of seven years after account closure, as required under the AML/CFT Act.
• Transaction records – retained for a minimum of seven years in line with financial record-keeping obligations.
• Support communications – retained for three years from the date of the last contact, unless there is an ongoing dispute.
• Marketing preferences – retained until you withdraw consent or request deletion, after which records of the withdrawal are kept to demonstrate compliance.
• Technical and session data – typically retained for up to 13 months before being anonymised or deleted.

When personal information is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

Your Privacy Rights Under the Privacy Act 2020

As a New Zealand resident, you have a number of rights in relation to your personal information. These rights are grounded in the Information Privacy Principles established by the Privacy Act 2020.

Right to Access

You have the right to ask us whether we hold personal information about you and, if so, to request a copy of that information. We will respond to a valid access request within 20 working days.

Right to Correction

If you believe that any information we hold about you is inaccurate, incomplete, or misleading, you may ask us to correct it. We will either make the correction or, if we disagree, attach a notation to the record explaining your view.

Right to Withdraw Consent

Where processing is based on your consent (for example, receiving marketing emails), you may withdraw that consent at any time without affecting the lawfulness of any prior processing.

Right to Complain

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz. We encourage you to contact us first so that we have the opportunity to resolve your concern directly.

How to Exercise Your Rights

To make any request related to your personal information, please contact us in writing:

• Email: support@midas-luck-casino-nz.com
• Post: Level 12, Vero Centre, 48 Shortland Street, Auckland 1010, New Zealand

We may ask you to verify your identity before we process a request, to ensure that we do not disclose or amend information in response to an unauthorised request.

Privacy Breach Notification

The Privacy Act 2020 requires us to notify the Office of the Privacy Commissioner and affected individuals of any privacy breach that is likely to cause serious harm. We maintain internal procedures to detect, assess, and respond to privacy incidents promptly. If you believe that your personal information held by MidasLuck Casino has been compromised, please contact us immediately at support@midas-luck-casino-nz.com or on +64 9 974 3821.

Protection of Your Personal Information

MidasLuck Casino applies technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your browser or app and our servers
• Secure storage with access restricted to authorised personnel only
• Regular security assessments and monitoring of our systems
• Staff training on data handling and privacy obligations
• Two-factor authentication options for player accounts

While we take these measures seriously, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

Children and Minors

MidasLuck Casino is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. Age verification is a mandatory step in our registration process and is carried out in accordance with our licensing obligations.

If we discover that personal information has been submitted by a minor, we will delete that information immediately and close the associated account. If you have reason to believe that a minor has registered using false information, please notify us at support@midas-luck-casino-nz.com.

Responsible Gambling and Your Privacy

MidasLuck Casino is committed to supporting responsible gambling. We use your account data, session patterns, and betting history to identify potential signs of problem gambling and to act on responsible gambling requests you make, such as:

• Setting deposit limits, wager limits, or loss limits
• Activating a cooling-off period or temporary suspension
• Requesting self-exclusion from the platform

When a self-exclusion request is made, we retain the data necessary to enforce that exclusion and to prevent the creation of new accounts by the same individual. This retention serves a protective purpose and is a legal and licensing requirement.

If you need support with gambling-related concerns, you can also contact external organisations that provide free, confidential assistance, including the Problem Gambling Foundation of New Zealand and Gambling Therapy.

Automated Decision-Making

Some of our fraud detection, AML screening, and responsible gambling monitoring processes involve automated analysis of account data. Where an automated process produces a decision that has a significant effect on you, such as account suspension, you have the right to request a human review of that decision. Please contact our support team to exercise this right.

Links to External Websites

Our website may contain links to third-party websites, including game provider pages or responsible gambling resources. This Privacy Policy does not apply to those external sites. We recommend reviewing the privacy policies of any third-party site before providing your personal information.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the structure of our services. When we make material changes, we will notify registered players by email or through a notice on the website. Continued use of MidasLuck Casino following notification of changes constitutes acceptance of the updated policy.

Contact Us and Complaints

If you have any questions about this Privacy Policy or the way we handle your personal information, we welcome you to get in touch with us directly:

• Email: support@midas-luck-casino-nz.com
• Phone: +64 9 974 3821
• Post: Level 12, Vero Centre, 48 Shortland Street, Auckland 1010, New Zealand
• Office hours: Monday to Saturday, 9AM to 6PM

If you remain dissatisfied after raising a concern with us, you are entitled to escalate your complaint to the Office of the Privacy Commissioner of New Zealand, which provides independent oversight of privacy rights under the Privacy Act 2020. The Commissioner’s office can be reached at www.privacy.org.nz.